Terms of service
Terms of Service Policy
OVERVIEW
Welcome to occusafe. The terms "we", "us" and "our" refer to occusafe and the ecommerce platform by Integrum Global, which operates this store and website in partnership with uvex safety SA, including all related information, content, features, tools, products and services to provide you, the customer, with a curated shopping experience (the "Services"). Occusafe is powered by Shopify, which enables us to provide the Services to you.
The terms and conditions below, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Integrum Global Privacy Policy [LINK] and that of our partner Uvex Safety SA [LINK]. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent and warrant that you are at least 18 years of age. If you permit a person under the age of 18 to use the Services through an account or device under your control, you confirm that you are their parent or legal guardian and accept responsibility for their use of the Services.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all your account activity. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 - OUR PRODUCTS
We have made every reasonable effort to accurately display the colours, features, specifications, and appearance of our products and services in our online stores. However, the actual colours and appearance of products may vary depending on your device, display settings, browser, lighting, and other technical factors beyond our control.Minor variations in colour, appearance, packaging, or finish may occur due to photography, manufacturing updates, or display settings and will not constitute a defect where the product materially conforms to its description and complies with applicable consumer protection legislation.
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.
We reserve the right to update or amend product descriptions, specifications, pricing, and availability at any time before acceptance of an order. Such changes will not affect orders that have already been accepted, except where required by law or where a genuine and obvious error has occurred.
We reserve the right to discontinue any product at any time and to limit the quantities of any products made available for sale, where permitted by law.
SECTION 3 - ORDERS
When you place an order through our online store, you are making an offer to purchase the selected products or services. Integrum Global Solutions T/A Occusafe reserves the right to accept or decline any order prior to acceptance, including where products are unavailable, pricing or product information contains an error, payment cannot be authorised or verified, fraud or unlawful activity is suspected, or for any other lawful reason.
Receipt or processing of payment does not constitute acceptance of your order. Payment may be authorised or processed before acceptance. Your order is only accepted once Integrum Global Solutions T/A Occusafe has sent you a confirmation of acceptance via email.
If your order is declined or cancelled after any payment has been received, such payment will be refunded using the original payment method as soon as reasonably practicable.
Please review your order carefully before submitting it, as we may not be able to accommodate cancellation requests once an order has been accepted.
If we decline, amend, or cancel your order, we will make reasonable efforts to notify you using the email address, billing details, or telephone number provided when the order was placed.
Returns, exchanges, and refunds are governed by our Refund Policy [LINK], which forms part of these Terms. Nothing in these Terms limits or excludes any rights afforded to consumers under the Consumer Protection Act, 2008 or any other applicable law.
SECTION 4 - PRICES AND BILLING
Prices, discounts, and promotional offers displayed in our online stores may change from time to time. Any changes will not affect orders that have already been accepted by us.
The price applicable to your purchase will be the price displayed at the time you submit your order, subject to acceptance by Integrum Global Solutions T/A Occusafe. The final price payable, including any applicable delivery charges or additional fees, will be confirmed before acceptance of your order.
Unless otherwise stated, displayed prices include VAT where applicable. Any additional charges, including delivery fees, customs duties, import charges, or other applicable costs, will be disclosed to you before you complete your purchase.
Prices displayed in our online stores may differ from prices offered through physical stores or third-party retailers. Third-party sellers may apply their own pricing policies.
We may offer promotional pricing from time to time. Promotions may be subject to separate terms and conditions, which will apply in the event of any conflict with these Terms, provided that such terms comply with applicable consumer protection legislation.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
You confirm that you are authorised to use the selected payment method and that all payment information provided is accurate. Payments will be processed through approved payment providers, and you remain responsible for charges properly incurred through your account, subject to your rights under applicable law.
SECTION 5 - SHIPPING AND DELIVERY
We will make reasonable efforts to ensure that products are delivered within the estimated delivery timeframe provided at the time of purchase. Delivery dates and timeframes are estimates only and may be affected by factors outside our reasonable control.
We are not responsible for delays caused by circumstances beyond our reasonable control, including courier delays, customs processing, strikes, natural disasters, or other events outside our control. However, we remain responsible for fulfilling our obligations to you in accordance with applicable consumer protection legislation.
Risks attached to the delivery of products remain with Integrum Global Solutions T/A Occusafe until the products have been delivered to you or to a person authorised by you to accept delivery.
If products are lost, damaged, or not delivered, please contact us, and we will take reasonable steps to investigate and resolve the matter.
SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Integrum Global Solutions T/A Occusafe and our partner Uvex safety SA, and our affiliates or licensors and are protected by, copyright and other intellectual property laws.
Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of Integrum Global Solutions T/A Occusafe, uvex safety SA, Shopify or any third party. All rights not expressly granted herein are reserved by Integrum Global Solutions T/A Occusafe and Uvex safety SA.
Integrum Global Solutions T/A Occusafe and/or uvex safety SA names, logos, product and service names, designs, and slogans are trademarks of Integrum Global Solutions T/A Occusafe and/or uvex safety SA or its affiliates or licensors. You must not use such trademarks without the prior written permission of Integrum Global Solutions T/A Occusafe and/or uvex safety SA. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.
SECTION 7 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third-party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third-party sites, you do so at your own risk.
We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party.
SECTION 8 - RELATIONSHIP WITH SHOPIFY
Integrum Global Solutions T/A Occusafe uses the Shopify e-commerce platform to operate its online store and provide the Services. However, all sales and purchases made through the Store are concluded directly between you and Integrum Global Solutions T/A Occusafe.
By using the Services, you acknowledge that Shopify is not the seller of the products or services offered through the Store and is not responsible for the fulfilment of orders, product quality, warranties, returns, refunds, customer support, or any other aspect of the sales transaction between you and Integrum Global Solutions T/A Occusafe.
Subject to applicable law, you agree that Shopify and its affiliates shall not be liable for any claims arising solely from your purchase of products or services from Integrum Global Solutions T/A Occusafe.
SECTION 9- PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here [LINK] and that of Uvex safety SA [LINK], and certain personal information may be subject to Shopify's Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be in other countries than where you reside, in order to provide services to you. Review these privacy policies for more details on how we, Uvex safety SA, Shopify, and our partners use your personal information.
Integrum Global T/A OccuSafe [LINK]
Uvex safety SA [LINK]
Shopify [LINK]
SECTION 10 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on or in the Services that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any such errors, inaccuracies, or omissions and to update information at any time prior to accepting your order.
Where an error affects an order that has been submitted but not yet accepted, we may decline or cancel the order and, where payment has already been received, we will refund any amounts paid using the original method of payment as soon as reasonably practicable.
Nothing in this clause limits any rights afforded to consumers under the Consumer Protection Act, 2008.
SECTION 11 - PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, provincial or local regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with the these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm Integrum Global Solutions T/A Occusafe, Uvex safety SA, Shopify or users of the Services, or expose them to liability.
In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, or pretext the services; (e) use any robot, spider, scraping, data gathering and extraction tools, automatic devices or processes, AI tools (such as agentic AI) or automated or manual means to access the Services; or (f) interfere with, bypass, or circumvent the security or authorization features, robot exclusion headers, or other measures we employ to restrict access to the Services. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.
SECTION 12 - AGENTS
14.1 This section ("Agent Terms") applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed on behalf of or using persons device, without direct supervision.
14.2 No Agent may access, use, or interact with Services unless, at all times, it identifies itself and operates in strict accordance with the requirements in section 14.4 below. In addition, no Agent may access, use, or interact with Services if we have requested that the Agent refrain from accessing, using, or interacting with any service.
14.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with Services.
14.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including the following in the request's user agent string: "Agent/[agent name]"; (ii) not conceal or obfuscate that any access, use, or interactions are from an Agent, such as by (a) mimicking human behaviour and interaction patterns, or (b) completing or circumventing CAPTCHAs or measures intended to distinguish computer use from humans, (iii) respond truthfully to any question or prompt seeking to determine if interactions are coming from a human or a computer, (iv) not circumvent or otherwise avoid any measure intended to block, limit, modify, or control whether and how Agents access, use, or interact with the Services.
SECTION 13 - TERMINATION OR SUSPENSION OF CUSTOMER ACCOUNT
You may terminate your customer account at any time by contacting Integrum Global Solutions T/A Occusafe or by using any account closure functionality made available through the Services.
Integrum Global Solutions T/A Occusafe may suspend, restrict, or terminate your customer account or your access to the Services where:
- you materially breach these Terms;
- you engage in fraudulent, unlawful, abusive, or deceptive conduct;
- you provide false or misleading information when registering or using your account;
- your use of the Services compromises or is reasonably likely to compromise the security, integrity, or availability of the Services; or
- we are required to do so by applicable law or a competent authority.
Where reasonably practicable, we will provide you with prior notice of any suspension or termination and the reasons for our decision. We may suspend or terminate your account immediately, without prior notice, where immediate action is reasonably necessary to prevent fraud, unauthorised access, harm to the Services, or to comply with a legal obligation.
Termination or suspension of your account will not affect any order that has already been accepted by Integrum Global Solutions T/A Occusafe, unless cancellation of that order is permitted under these Terms or applicable law. Any rights, obligations, or liabilities that accrued before termination, including payment obligations relating to accepted orders, will continue to apply.
The following provisions will survive the termination or expiry of these Terms to the extent necessary to give effect to their purpose: Intellectual Property, Privacy Policy, Disclaimer of Warranties, Limitation of Liability, Indemnities, Governing Law, Dispute Resolution, and any other provision that by its nature is intended to survive termination.
SECTION 14 - WARRANTIES
Any warranties of the products offered by Global Solutions T/A Occusafe shall follow the Warranty policie of Uvex Safety South Africa.
Uvex Safety South Africa [link]
SECTION 15 - LIMITATION OF LIABILITY
IMPORTANT NOTICE: This clause limits the liability of Integrum Global Solutions T/A Occusafe and may affect your rights. You should read this clause carefully.
To the fullest extent permitted by applicable law, Integrum Global Solutions T/A Occusafe, its directors, officers, employees, agents, contractors, service providers, affiliates, licensors, business partners (including uvex safety SA), and their respective representatives shall not be liable for any indirect, incidental, special, consequential, or punitive loss or damage arising from or in connection with your access to or use of the Services or your purchase or use of any products or services, including any loss of profits, revenue, business opportunities, anticipated savings, goodwill, or data.
Integrum Global Solutions T/A Occusafe will not be liable for any loss or damage arising from:
- interruptions or unavailability of the Services due to maintenance, technical failures, or circumstances beyond our reasonable control;
- delays caused by third-party service providers, including payment processors or courier services, except where such liability cannot lawfully be excluded;
- your misuse of the Services or products, or your failure to follow any instructions, warnings, or safety guidance provided with the products; or
- unauthorised access to your account resulting from your failure to safeguard your login credentials.
Nothing in these Terms excludes, restricts, or limits any liability that cannot lawfully be excluded or limited under applicable law, including the Consumer Protection Act, 2008. In particular, nothing in these Terms excludes or limits:
- any rights or remedies that consumers have under the Consumer Protection Act, 2008;
- liability arising from fraud, fraudulent misrepresentation, wilful misconduct, or gross negligence;
- liability that may arise under section 61 of the Consumer Protection Act, 2008 relating to harm caused by unsafe goods, product failures, defects, or inadequate instructions or warnings, where applicable; or
- any other liability that may not lawfully be excluded or limited.
Where applicable law permits the limitation of liability but does not permit its exclusion, Integrum Global Solutions T/A Occusafe's liability shall be limited to the maximum extent permitted by law.
SECTION 16 - INDEMNIFICATION
You agree to indemnify and hold harmless Integrum Global Solutions T/A Occusafe, uvex safety SA, their directors, officers, employees, agents, contractors, affiliates, licensors, and service providers from and against any direct loss, damage, liability, claim, or reasonable legal costs incurred as a result of:
- your material breach of these Terms;
- your unlawful use of the Services;
- your infringement of any intellectual property or other rights of a third party; or
- any fraudulent, negligent, or unlawful act or omission committed by you in connection with your use of the Services.
This indemnity does not apply to the extent that any loss, damage, liability, or claim arises from the negligence, gross negligence, wilful misconduct, fraud, or breach of applicable law by Integrum Global Solutions T/A Occusafe or any person for whom it is legally responsible.
Where Integrum Global Solutions T/A Occusafe seeks to rely on this indemnity, it will notify you of the relevant claim within a reasonable time after becoming aware of it, provided that any delay in giving notice will not affect this indemnity unless the delay materially prejudices your ability to respond to the claim.
SECTION 17 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 18 - WAIVER; ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 19 - ASSIGNMENT
You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void.
Integrum Global Solutions T/A Occusafe may assign, transfer, or delegate its rights and obligations under these Terms to a successor in title, purchaser of its business, or an affiliated entity as part of a merger, acquisition, corporate restructuring, or sale of its business, provided that such assignment does not adversely affect your rights under these Terms or any applicable law.
SECTION 20 - GOVERNING LAW
These Terms of Service are governed by and must be interpreted in accordance with the laws of the Republic of South Africa.
Any dispute arising out of or in connection with these Terms of Service or your use of the Services shall be determined by a court of competent jurisdiction in the Republic of South Africa.
SECTION 21 - HEADINGS
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 22 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 23 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@integrum.co.za.
Our contact information is posted below:
Integrum Global Solutions
Capricorn Way
The Reserve 4, Unit 5
Brackenfell, 7560
Cape Town,
South Africa
uvex South Africa Privacy Policy | Data Protection & Use
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